Rental Contract

This form is signed during the booking process

  1. A responsible person over 18 years of age must supervise each inflatable at all times.
  2. Any soft play and/or other equipment hired must also be supervised by a responsible adult.
  3. The inflatable(s) must be secured to the ground at all times. The equipment must not be moved or re-positioned.
  4. No food or drinks are to be consumed on the inflatable (to avoid choking and mess).
  5. All shoes, badges and jewellery (e.g. large earrings, necklaces, etc.) must be removed to avoid damage to the equipment and injury to other users. It is recommended that spectacles and plastic alice bands are also removed. Adults must remove high-heeled shoes before stepping on mats.
  6. Ensure that the equipment is not overcrowded and limit the numbers depending on the age and size of children using it according to the recommendations printed on the equipment (on or near the front step of most inflatables).
  7. Do not allow children to take any hard or sharp objects onto the equipment, or anything large enough to block exits/entrances.
  8. Do not allow children to take balloons onto the equipment (burst balloons and strings can be a choking hazard).
  9. No party-poppers, henna, face paint, coloured streamers or “silly string” can be used near or on the equipment, as these may permanently stain the unit, for which you are liable. There will be a cleaning fee for these damages automatically charged to your card.
  10. No water or other liquid to be poured or sprayed onto the equipment (other than a reasonable amount for cleaning purposes) as it causes the surface of inflatables to become slippery, damages soft play, and can result in subsequent bookings being cancelled if the equipment is too wet to be delivered. If equipment is deliberately soaked you will be charged double your hire fee to cover our costs in subsequent cancelled bookings and drying time.
  11. Inflatables must not be used in wind or wind gusts in excess of 24mph. Inflatables must not be used in heavy rain. Equipment must not be used in Thunder Storms.
  12. No smoking, barbecues, glass or animals on or near the equipment.
  13. Reckless or boisterous behaviour must not be allowed.
  14. Avoid large children and small children from using the equipment at the same time.
  15. Climbing, hanging, or sitting on the walls is dangerous and must not be allowed.
  16. Children must use slides one at a time and must not climb on the sides of the slide.
  17. Slides should be used in a sitting position, feet first – do not allow jumping from the top of the slide.
  18. Safety mats must be positioned at the bottom of the slide.
  19. Ensure that mats supplied with the equipment remain where they were positioned during installation.
  20. Do not allow anyone to bounce on the step/front apron of the inflatable(s). The step is there to help users get on and off.
  21. No-one with a history of back or neck problems should be allowed on the inflatable(s).
  22. Do not allow users on the inflatable(s) during inflation or deflation.
  23. If the inflatable(s) are not being used for any part of the day, please switch the blower(s) off at the mains. IMPORTANT: If more than one blower is being run from a single extension lead you must unplug all but one blower before switching back on, plug the remaining blowers in one at a time only when each inflatable or part is fully inflated.
  24. In the event of rain please remove children from the inflatable(s) and place a table or similar object over the blower(s) to prevent water from being blown inside the inflatable(s). Do not switch the blower(s) off. Once the rain has stopped, please ensure that the entrance and exit to the inflatable(s) are dried with a towel before children are allowed back on as they become slippery when wet.
  25. Ensure that the vent on the side of the blower is kept clear at all times.
  26. Should a blower overheat or lose power, immediately remove children from the inflatable and switch the blower off at the mains. It should restart when switched back on again 1 or 2 minutes later. If it does not please inform us on the telephone number above.
  27. We must be advised as soon as possible in the event of any injury requiring professional medical treatment. Treatment must be sought within 2 hours of the injury occurring and a detailed record of the incident and treatment must be provided to us.
  28. You must call us immediately upon any equipment failure. If you are unsure about anything, please contact us immediately.
  29. Deposit are nonrefundable but can be used to reserve on a different date if cancellations was due to unforeseen weather.
  30. You are subject to any damages or theft and will be charged to the card on file or subject to small claims court

Rental Changes.

All changes to reservations must be approved 48 hours prior to delivery or customer pick up. You may change the quantity of an item to no more than 20% less however we do not allow the full cancellation of the item or a penalty may apply.

Labor Description

Set up of all inflatables and concession machines is included in price of item.

Set up & take down of chairs and tables at A & G Party Rentals equipment is not included in the quote unless stated otherwise. We can provide this service for an additional cost. Please reach out to us revise the quote to include labor.

Cancellation Policy

Once a reservation is confirmed, no cancellations are allowed without a cancellation charge appropriate to the order. If an order is cancelled within 48 hours prior to delivery, the customer is responsible for the full cost of the rental. Unless it is due to weather. A & G Party Rental Employees are allowed to make a weather determination if deemed not safe.

Discrepancies

At the time of delivery or pick up we ask you go through and verify you have received all of the correct items before departure. If there are any discrepancies with an order, we must be notified as soon as possible to rectify this for you.

Damages

The client is fully responsible for any stains, scratches, tears, or loss to any of the rental equipment by signing he/she agrees to pay for repairs or cleaning charges, up to the full replacement cost of the item.

Delivery

Customer is required to be at drop off location within the time range of delivery. If customer is not at location or does not answer phone/door the delivery driver will wait no more than 20 minutes. At that time you will be considered a No Show and there will be no refund.

Delivery driver is not allowed to deliver item with customer not present.